replacing faxed paper field reports and scattered spreadsheets with a single internal database
Goettle replaced faxed paper field reports and scattered spreadsheets with GDAQ, an internal database the company now builds its data workflows around.
Goettle builds the concrete piles that support large construction projects like airports and stadiums. Before GDAQ, the company ran on siloed spreadsheets that different people maintained independently, with no shared source of truth. Field reports were filled out on paper, then faxed or emailed in, and someone on the accounting side had to comb through them by hand to run payroll. If someone wanted to know where a piece of equipment was, this meant they had to call around rather than just looking it up. Because the underlying data lived in spreadsheets that people updated by hand and on their own schedule, it was never clean enough to build anything forecasting-related on top of it. Goettle had actually tried to fix this once before with another firm, but adoption was low because the tool itself wasn't great.
We rebuilt it from scratch. GDAQ is now where Goettle staff file reports and track where their people and equipment are, which means there's finally something real to forecast from instead of guessing. The rebuild also came with an ongoing relationship; Goettle brings us feature requests and feedback directly, instead of just being stuck with whatever we handed them.
Now instead of workers wasting time on finding worksheets and editing them, people have time to focus on more important matters.
“The part I didn't expect was what happened after launch. We send Automate Army feature requests and they build them. Most vendors hand you a product and disappear. Fourteen months in, GDAQ still changes based on what our people tell us they need.”
Mike Abruzzo
Business Development